Privacy Policy

How we collect, use, and protect your information

Last updated: 10/27/2025

1. Information We Collect

Personal Information:

  • Name, email address, and contact details
  • Shipping and billing addresses
  • Payment information (processed securely by our payment partners)
  • Order history and preferences

2. How We Use Your Information

  • Process your orders and transactions
  • Provide customer support and respond to inquiries
  • Send order confirmations and shipping updates
  • Personalize your shopping experience
  • Send marketing communications (with your consent)

3. Data Protection

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

We use trusted third-party services for payment processing (Razorpay), shipping, and analytics. These providers have their own privacy policies governing your data.

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings.

6. Your Rights

  • Access and receive a copy of your personal data
  • Rectify or update your information
  • Request deletion of your data
  • Opt-out of marketing communications

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Contact Us

For any privacy-related questions or to exercise your rights, contact us at privacy@essenze.shop.